The data controller of your personal information is RiseUp. Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.
COLLECTION OF INFORMATION
We receive and store information about you such as:
Information you provide to us: We collect information you provide to us which includes:
your name, email address and telephone number. We collect this information in a number of ways, including when you enter it while using our service, interact with our customer service or otherwise provide information to us through our service or elsewhere.
Information we collect automatically: We collect information about you and your use of our service, your interactions with us. This information includes:
- your interactions with our emails and texts, and with our messages through push and online messaging channels;
- details of your interactions with us, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;
- resettable device identifiers (also known as advertising identifiers), such as those on mobile devices, tablets, and streaming media devices that include such identifiers (see the “Cookies and Internet Advertising” section below for more information);
- device and software characteristics (such as type and configuration), connection information, statistics on page views, referring source (for example, referral URLs), IP address (which may tell us your general location), browser and standard web server log information;
USE OF INFORMATION
We use information to provide, analyze, administer, enhance and personalize our services, to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we use information to:
- prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and to enforce our terms;
- communicate with you concerning our service so that we can send you news about RiseUp, These communications may be by various methods, such as email, push notifications, text message, online messaging channels, and matched identifier communications (described below).
DISCLOSURE OF INFORMATION
We disclose your information for certain purposes and to third parties, as described below:
Service Providers: We use other companies, agents or contractors (“Service Providers”) to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to process payments with credit cards or ACH, and calculate and pay sales taxes. We do not authorize them to use or disclose your personal information except in connection with providing their services.
You may also choose to disclose your information in the following ways:
certain portions of our service may contain a tool which gives you the option to share information by email, text message and social or other sharing applications, using the clients and applications on your smart device;
YOUR INFORMATION AND RIGHTS
You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you by contacting us at email@example.com. You may also request that we delete personal information that we hold about you.
To make requests, or if you have any other question regarding our privacy practices, please contact our Data Protection Officer/Privacy Office at firstname.lastname@example.org. We respond by email to place a phone call to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
We use commercially reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your personal information.
COOKIES AND INTERNET ADVERTISING
WHAT ARE COOKIES?
Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. They are widely used to make websites work, or to work more efficiently, as well as to provide reporting information and assist with service or advertising personalization.
Cookies are not the only types of technology that enable this functionality; we also use other, similar types of technologies. See below for more information and examples.
WHAT ARE RESETTABLE DEVICE IDENTIFIERS?
Resettable device identifiers (also known as advertising identifiers) are similar to cookies and are found on many mobile devices and tablets (for example, the “Identifier for Advertisers” (or IDFA) on Apple iOS devices and the “Google Advertising ID” on Android devices), and certain streaming media devices. Like cookies, resettable device identifiers are used to make online advertising more relevant.
Performance and functionality cookies: These cookies are not essential but help us to personalize and enhance your online experience with RiseUp. We also use these cookies to collect information (such as viewing patterns, click-through and other information) about our visitors’ use of the RiseUp Service so that we can enhance and personalize the RiseUp website. Deletion of these types of cookies may result in limited functionality of our service.
HOW CAN I EXERCISE CHOICE REGARDING COOKIES AND RESETTABLE DEVICE IDENTIFIERS?
At this time, we do not respond to Web browser “do not track” signals.
HOW DOES RISEUP USE WEB BEACONS AND OTHER TECHNOLOGIES?
Web beacons (also known as clear gifs or pixel tags) often work in conjunction with cookies. We and our Service Providers may use them for similar purposes as cookies, such as to understand and enhance the use of our service, improve site performance, and actions on our site. Because web beacons often work in conjunction with cookies, in many cases, declining cookies will impair the effectiveness of web beacons associated with those cookies.
We use other technologies that are similar to cookies, such as browser storage and plugins (e.g., HTML5, IndexedDB, and WebSQL). Like cookies, some of these technologies may store small amounts of data on your device. We may use these and various other technologies for similar purposes as cookies, such as to enforce our terms, prevent fraud, and analyze the use of our service. There are a number of ways to exercise choice regarding these technologies. For example, many popular browsers provide the ability to clear browser storage, commonly in the settings or preferences area; see your browser’s help function or support area to learn more. Other technologies, such as Silverlight storage, may be cleared from within the application.
Last Updated: November 12, 2019